Shipping policy

Last updated: June 7, 2026

Made to Order

Every Efemera piece is handcrafted to order in New York City. Production begins upon order confirmation and payment.

• Standard Production: 3–4 weeks from order confirmation
• Peak Season (Nov–Feb, Valentine's Day, Mother's Day): 4–8 weeks. We'll communicate any anticipated delays at checkout and via email.
• Custom Orders: May require additional time. We'll notify you.

Production timelines are estimates, not guaranteed delivery dates.

Production Updates

• Order confirmation within 24 hours
• Email when your piece enters active production
• Shipping notification with tracking when your order ships
• For orders exceeding 6 weeks, at least one interim update

Domestic Shipping (US)

• Standard Insured (USPS Priority / UPS): 3–7 business days — Complimentary on all orders in the United States

Please note: Transit times apply from the date of shipment, not the date of order placement. Production lead times still apply before your piece is dispatched.

International Shipping

• UPS Worldwide Expedited - 5 - 10 business days — $38

Shipping Insurance

All orders ship with full insurance at no additional cost. Insurance covers loss, theft, and damage during transit.

Signature Required

All orders require an adult signature upon delivery. This is a non-negotiable security measure for high-value jewelry.

International Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees. These are the sole responsibility of the recipient and are not included in the price or shipping cost. We are legally required to declare the full value on customs forms — we cannot mark packages as "gifts" or undervalue.

Lost, Stolen, or Damaged Packages

Damaged: Photograph the damage immediately. Contact us within seventy-two (72) hours of delivery. You must retain the damaged Product, all original interior/exterior packaging, and the shipping carton until the claim is resolved.

Lost: Contact us if tracking shows no updates for 7+ business days (domestic) or 21+ days (international). We will open the initial investigation with the carrier on your behalf. Once the claim is open, the resolution timeline and communication are handled entirely by the carrier.

Stolen (confirmed delivered): Because your security is our priority, all Efemera deliveries require an adult signature upon arrival to ensure the package safely reaches your hands. Because of this requirement, once a package has been signed for and successfully delivered, our legal responsibility ends. If you believe your package was improperly delivered or intercepted after signature, please contact us immediately so we can provide you with the carrier documentation and signature record to assist you in filing a report with your local police department.

Address Accuracy

You are responsible for providing an accurate shipping address. Packages returned due to incorrect addresses will require reshipping at your cost.

Contact

Email: support@efemerajewelry.com