An email confirmation will hit your inbox right after checkout. Since everything is made-to-order, we will keep you posted with updates when your piece enters production and when it officially ships with your tracking link.

Yes, we can help with that! Just reach out to us at support@efemerajewelry.com as soon as possible. We can change your address before your shipping label is made. Please include your name, order number, and your new address in the email.

Yes, we do. We ship all international orders via UPS Worldwide Expedited. As soon as your shipping label is created, we will email you a tracking number so you can follow your package every step of the way.

Since each piece is uniquely crafted just for you, shipping depends on our detailed production process:

• Production & QA (3–4 weeks): We cast the gold or silver, then hand-finish, polish, and complete any custom settings or enamel work. Every piece undergoes a rigorous Quality Assurance check.
• Shipping (Within 24 hours): As soon as your piece passes inspection, it will be safely packed and shipped out within 24 hours.

You can expect to receive your order approximately 5 weeks after placing it. This total timeline includes our 3 to 4 weeks of dedicated production and quality checks, plus shipping transit time. We will send you a tracking number the moment it's on its way so you can monitor its arrival!

We offer exchanges or store credit only (no refunds) for eligible items within 10 days of delivery.

• Rings & Custom Orders: Because most of our rings are custom made-to-size, they are generally final sale.
• The Draped in Time Exception: For rings in our Draped in Time collection, if your original doesn't fit well, we gladly offer a one-time exchange for the exact same ring in a different size. This must be requested within 10 days of delivery, and the ring must be undamaged and return with all original packaging.

To start an exchange, email us at support@efemerajewelry.com. Read our full Return and Exchange Policy here.

Most of our pieces fit true to size, but some of our Draped in Time rings feature a wider, fuller band. For those specific styles, we recommend sizing up a half or full size so it sits comfortably on your finger! We’ve added a special sizing note to the description of each product page to guide you, but if you're ever unsure, feel free to reach out

We don’t offer them at the moment, but we’re working on bringing gift cards to the shop soon! Sign up for our newsletter to stay in the loop on all of our upcoming updates